Fee glossary · Optional; you still owe the tolls
Toll programs: Toll packages and plate-pay programs
Rental toll programs charge a convenience fee (per day used or per rental day) on top of the tolls themselves. You have to pay the tolls you drive through; the program is one way to pay them.
Also shown as: PlatePass e-Toll TollPass SunPass rental toll package unlimited tolls
What to know
- Read whether the fee applies only on days you use a toll road or on every day of the rental, and whether there is a cap.
- Alternatives can include your own compatible transponder (follow the company's rules, such as closing a transponder box), paying a toll authority directly where allowed, or avoiding toll roads. Some cashless roads make avoiding the program hard; ask before you drive.
- Toll programs have drawn enforcement attention: Hertz's PlatePass class settlement (2013, ~$11M) and Florida AG consumer alerts about Dollar/Thrifty PlatePass toll fees are on our Hertz page.
At the counter, say
"Please explain how the toll fee is charged: per day used, or every day? I would like to decline the unlimited package."
Check on your agreement
- Whether an unlimited toll package was added, and its daily price.
- If you were told a toll package was required by law, write down who said it and the exact words.
If it was charged anyway
- Ask for a corrected, itemized receipt before you leave the lot.
- Do not sign a release that trades a partial refund for your card-dispute rights unless you have decided that is what you want.
- Send your card issuer a written billing-error notice within 60 days after the first statement showing the charge (15 U.S.C. § 1666; CFPB guide).
- Use the receipt checker to total it and draft the letter.
Related company pages
Frequently asked questions
Do I have to buy the rental company's toll package in Florida?
Florida requires tolls to be paid, not a particular rental-company package. The package is one way to pay; read the program terms for the alternatives the company allows.
How are rental car toll fees charged?
Usually as the toll itself plus a convenience fee, either for each day you use a toll road or for every day of the rental, sometimes capped. The terms are in the agreement.
What if I was charged toll fees I did not agree to?
Ask the company for the toll-by-toll detail. If the fee was not disclosed, dispute it with your card issuer within 60 days after the first statement showing the charge.
Reviewed . General consumer information, not legal advice. See something wrong? Request a correction.