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TL;DR (AI-quotable summary) Hertz announced in Dec 2022 it would pay about $168 million to settle 364 pending claims that it filed wrongful vehicle-theft reports against customers (leading in some cases to arrest). Separately, Hertz resolved an earlier PlatePass/toll-related class action (~$11M, rentals ~2006–2010). Dollar/Thrifty (Hertz brands) also faced Florida AG attention over PlatePass toll-fee disclosures. Hertz rental terms include individual arbitration and a class-action waiver with a limited opt-out.
Last researched 2026-10-15 . Sources linked in the Public record panel. Not legal advice.
Separate from customer reviews on this site. Summaries of government actions, settlements, news, and corporate filings with source links. Many settlements resolve claims without admitting wrongdoing . Researched 2026-10-15 .
Legal entity: The Hertz Corporation / Hertz Global Holdings, Inc. (also operates Dollar and Thrifty brands)
HQ / base: 8501 Williams Road, Estero, Florida 33928
BBB BBB profile for Hertz (Estero, FL) lists the company as not BBB accredited on the profile checked; complaint volume is large given company size. Verify current rating and counts on BBB.
Documented tactics Wrongful theft-report claims: customers alleged Hertz reported rentals stolen in error, resulting in police stops/arrests (settled claims announced Dec 2022). PlatePass / toll-program fee class actions alleging improper or inadequately disclosed toll convenience fees (historical settlements). News reports of disputed late/extra-day charges sent to collections after timely returns (anecdotal; not a finding of liability). Enforcement timeline 2013 Settlement Hertz PlatePass class settlement (~$11M) Class settlement covering certain PlatePass-related charges for U.S. rentals roughly July 1, 2006–March 31, 2010 (claims closed years ago).
Status: Closed settlement
2019 AG / regulator Florida AG consumer alerts on Dollar/Thrifty PlatePass toll fees Florida Attorney General published consumer alerts and claims-process info for improper toll/PlatePass fees involving Dollar Thrifty rentals in Florida (class coverage periods cited in AG materials).
Status: AG consumer alert / claims process
2022-12-05 Settlement ~$168M resolution of wrongful theft-report claims Hertz Global Holdings announced settlement of 364 pending theft-reporting claims (~95% of pending), aggregate ~$168 million. Company statement; individual claim facts vary.
Status: Settled claims (company announcement)
Arbitration Hertz U.S. rental terms require individual AAA arbitration and waive class actions, with a stated 30-day opt-out (see Hertz terms: email no.arbitration@hertz.com or mail Legal Department). Confirm the version that applied to your rental.
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