Fee glossary · Optional add-on
TLW and similar: Tire, glass and windshield packages
Optional daily packages that cover damage to tires, wheels, windshields, glass or lights, depending on the company. Codes vary from company to company.
Also shown as: TLW TGW tire and glass windshield protection tire protection
What to know
- These are separate from the collision waiver. Some waivers exclude tires and glass, which is the reason the add-on exists. Ask what the waiver you have (or your card) excludes.
- The code on a receipt does not always say what it is. Ask the agent to name it, and write the answer down.
At the counter, say
"What exactly does this code cover? I am declining it."
Check on your agreement
- Every code on the agreement has a name and a price you agreed to.
- Unrecognized codes are removed or explained before you initial.
On a real receipt
On the receipt behind review #1, a "TLW" line was $14.99/day ($179.88 for 12 days). The receipt did not spell out what TLW stands for, and we have not confirmed Routes' definition, so this page does not guess.
If it was charged anyway
- Ask for a corrected, itemized receipt before you leave the lot.
- Do not sign a release that trades a partial refund for your card-dispute rights unless you have decided that is what you want.
- Send your card issuer a written billing-error notice within 60 days after the first statement showing the charge (15 U.S.C. § 1666; CFPB guide).
- Use the receipt checker to total it and draft the letter.
Related company pages
Frequently asked questions
What is TLW on a rental car receipt?
Codes vary by company. On the one receipt we can cite, TLW was a $14.99/day add-on. Ask the company to define each code in writing. If it was not explained, say so in a dispute.
Does the collision waiver cover tires and windshields?
Sometimes not. Read the waiver terms. Glass and tire exclusions are the usual reason these packages are sold.
Can I decline tire and glass protection?
Yes. It is an optional package.
Reviewed . General consumer information, not legal advice. See something wrong? Request a correction.