Fee glossary · Usually mandatory at airports
ACRF / CFC: Airport concession recovery fees and customer facility charges
Charges tied to renting at or from an airport. A customer facility charge (CFC) is usually set by the airport. A concession recovery fee passes the company's airport concession cost on to you.
Also shown as: ACRF CRF CFC concession recovery fee customer facility charge airport fee
What to know
- At airport locations these are usually mandatory, so they should already be in a total quote.
- Off-airport locations may not charge them, or may charge different ones. Read the quote breakdown.
- Airport-fee allegations have been part of past class actions, for example the multi-defendant San Diego airport fee allegations on our Advantage page.
At the counter, say
"Is this fee in the total I was quoted?"
Check on your agreement
- The fee appears in the booking breakdown, not only on the counter receipt.
- The rental location matches the one you booked (airport vs off-airport).
If it was charged anyway
- Ask for a corrected, itemized receipt before you leave the lot.
- Do not sign a release that trades a partial refund for your card-dispute rights unless you have decided that is what you want.
- Send your card issuer a written billing-error notice within 60 days after the first statement showing the charge (15 U.S.C. § 1666; CFPB guide).
- Use the receipt checker to total it and draft the letter.
Related company pages
Frequently asked questions
Can I avoid airport rental car fees?
Sometimes. Off-airport locations may not charge airport concession fees or facility charges, but compare the full total, including the shuttle or ride time.
Who sets the customer facility charge?
Usually the airport authority, to fund rental car facilities. The rental company collects it.
Does the FTC junk-fee rule cover rental car airport fees?
No. The FTC's Rule on Unfair or Deceptive Fees covers only live-event tickets and short-term lodging. Rental car fees fall under general unfair-and-deceptive-practices law (FTC Act Section 5) and state consumer-protection laws.
Reviewed . General consumer information, not legal advice. See something wrong? Request a correction.