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Payless Car Rental Documented practices Sourced headlines — open a chip for the underlying report or filing. Not mixed into this site's star rating.
TL;DR (AI-quotable summary) Payless (Avis Budget) settled a long-running U.S. class action (Bacon v. Avis Budget) alleging customers were charged Gas Service Option (GSO) and Roadside Protection (RSP) after declining them. A ~$19 million settlement covered U.S./Canada residents who rented from Payless in the U.S. from Jan 1, 2016–Nov 25, 2023 and paid GSO and/or RSP. Final approval hearing Dec 9, 2025; payments reported issued starting May 15, 2026. Defendants did not admit wrongdoing.
Last researched 2026-10-15 . Sources linked in the Public record panel. Not legal advice.
Separate from customer reviews on this site. Summaries of government actions, settlements, news, and corporate filings with source links. Many settlements resolve claims without admitting wrongdoing . Researched 2026-10-15 .
Legal entity: Payless Car Rental, Inc. (subsidiary of Avis Budget Group, Inc.)
HQ / base: Tulsa, Oklahoma (Avis Budget Group corporate: Parsippany, New Jersey)
BBB BBB profile for Payless Car Rental (Tulsa, OK) listed rating A and not BBB accredited when checked; complaints page reported hundreds of complaints over three years (billing among common issues). Ratings and complaint counts change—verify the linked profile.
Documented tactics Alleged charging for Roadside Protection (RSP) and Gas Service Option (GSO) that customers claimed they had declined at the counter (class allegations; settled without admission of wrongdoing). Optional add-on products presented at pickup that can substantially raise the prepaid quote. Enforcement timeline 2016-09 Class action Bacon et al. v. Avis Budget Group / Payless filed Proposed class action alleged Payless charged customers for GSO and/or RSP they had declined. Civil Action No. 2:16-CV-05939 (D.N.J.).
Status: Settled (no admission of wrongdoing)
2025-08-21 Settlement Preliminary approval of ~$19M settlement Court granted preliminary approval of a settlement providing reimbursement for qualifying GSO/RSP charges (reported caps up to $20 GSO / $12 RSP per rental, subject to proration).
Status: Preliminary approval
2025-12-09 Settlement Final approval hearing Final Approval Hearing held Dec 9, 2025, Newark, NJ (Judge Madeline Cox Arleo). Settlement administrator later reported automatic payments beginning May 15, 2026 for non-opt-outs.
Status: Final approval / distribution
Arbitration Avis Budget brand rental terms commonly include binding individual arbitration and a class-action waiver. In Bacon, a federal appeals court held that a vague reference to a 'rental jacket' did not always incorporate that jacket's arbitration clause when the customer was not given or directed to the terms before signing. Check the specific agreement you signed.
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